Hello Simona , I’m Jenny from Heromask Customer Support. I apologize for the long wait. I will be happy to assist you.
If you lost the activation card Don’t worry I am here to help.
For this I need you to tell me the Order Number, this can be found on the proof of purchase that was sent to you by e-mail so I can assign a new code for you
Please contact us on our Customer Support WhatsApp Number: + 34 644 776 77 1 and we will gladly assist you there.
Hello Hazel, I’m Jenny from Heromask Customer Support. I apologize for the long wait. I will be happy to assist you.
Great! For sure you will love our mask and game!
If it is more convenient for you, you can contact us on our Customer Support WhatsApp Number: + 34 644 776 77 1 should you have other questions and we will gladly assist you.
Hello Kimberly , I’m Jenny from Heromask Customer Support.I’m sorry to keep you waiting. I will be happy to assist you.
Glad that you loved our VR! If you happen to have a gift card inside the box, feel free to contact us on WhatsApp at +34 644 776 771. We’ll be more than happy to assist you there as well.
Hello Angelica, I’m Jenny from Heromask Customer Support Thank you for your patience , I’m happy to help you with this issue .
If you have Heromask Math or Heromask Language, the access codes are printed on a flyer included inside the package. Just so there’s no confusion, I’m sharing a reference image here: https://d.pr/i/43JPuD
Could you please confirm if you entered the exact code shown on the card when logging into the app?
Tips to avoid common errors:
1. Enter the code using ALL CAPITAL LETTERS and no spaces.
2. Make sure you are using the correct app, as the Math and Language versions each have their own separate codes and applications.
We really want to help you get everything working smoothly. If possible, please contact us through our Customer Service WhatsApp at +34 644 776 771, so we can assist you more efficiently.
Comments 9
I am so excited to play with this toy
I lost the paper to the password so pls except me I struggle math so pls
Hello Simona , I’m Jenny from Heromask Customer Support. I apologize for the long wait. I will be happy to assist you.
If you lost the activation card Don’t worry I am here to help.
For this I need you to tell me the Order Number, this can be found on the proof of purchase that was sent to you by e-mail so I can assign a new code for you
Please contact us on our Customer Support WhatsApp Number: + 34 644 776 77 1 and we will gladly assist you there.
Thanks
I am so exited to play with this toy
Hello Hazel, I’m Jenny from Heromask Customer Support. I apologize for the long wait. I will be happy to assist you.
Great! For sure you will love our mask and game!
If it is more convenient for you, you can contact us on our Customer Support WhatsApp Number: + 34 644 776 77 1 should you have other questions and we will gladly assist you.
So happy to have this VR
Hello Kimberly , I’m Jenny from Heromask Customer Support.I’m sorry to keep you waiting. I will be happy to assist you.
Glad that you loved our VR! If you happen to have a gift card inside the box, feel free to contact us on WhatsApp at +34 644 776 771. We’ll be more than happy to assist you there as well.
Thanks
I need access to the video game is have the code but entered in the wrong one on the first try.
Hello Angelica, I’m Jenny from Heromask Customer Support Thank you for your patience , I’m happy to help you with this issue .
If you have Heromask Math or Heromask Language, the access codes are printed on a flyer included inside the package. Just so there’s no confusion, I’m sharing a reference image here: https://d.pr/i/43JPuD
Could you please confirm if you entered the exact code shown on the card when logging into the app?
Tips to avoid common errors:
1. Enter the code using ALL CAPITAL LETTERS and no spaces.
2. Make sure you are using the correct app, as the Math and Language versions each have their own separate codes and applications.
We really want to help you get everything working smoothly. If possible, please contact us through our Customer Service WhatsApp at +34 644 776 771, so we can assist you more efficiently.
Thank you, and we’re here for anything you need!