Hello, Jayden. I’m Joanne from the Heromask Customer Support Team. I’m sorry for the delayed response. That is great to hear. Tell me, how can I help you?
Hello, thank you for your email. I have done all the necessary steps to play the game but my daughter is not able to.
Nothing seems to be happening when we click the action button. We really need some assistance.
Hello! I’m Paola, part of the Heromask team. It’s a pleasure to assist you.
Don’t worry, I’ll ask you a few questions to see how I can help you.
What mobile device are you using? I need you to tell me the brand, model, and operating system (you can find this in your phone’s settings!).
Also, if you can send a video, that would be even better, so we can identify the problem.
I suggest you contact us via WhatsApp: +34 644 776 771 to make it much easier, Nadia
Hello, this is Jenny from the Heromask Customer Support Team. I am sorry to keep you waiting. I’d be happy to help.
I understand this can be frustrating we sincerely apologize for the inconvenience. Due to a high volume of registrations, there was a delay in sending the confirmation email. But don’t worry I assure that your registration has been completed successfully
Hello, Claire. My name is Joanne from the Heromask Customer Support Team. I am sorry to keep you waiting. I would be happy to help you
We sincerely apologize for the inconvenience. Due to a high volume of registrations, there was a delay in sending the confirmation email. Please rest assured that your registration has been completed successfully
You may now continue with the second step by downloading the app here:
Comments 122
So I got a maths vr station
Hello, Jayden. I’m Joanne from the Heromask Customer Support Team. I’m sorry for the delayed response. That is great to hear. Tell me, how can I help you?
Hello, thank you for your email. I have done all the necessary steps to play the game but my daughter is not able to.
Nothing seems to be happening when we click the action button. We really need some assistance.
Many thanks,
Nadia
Hello! I’m Paola, part of the Heromask team. It’s a pleasure to assist you.
Don’t worry, I’ll ask you a few questions to see how I can help you.
What mobile device are you using? I need you to tell me the brand, model, and operating system (you can find this in your phone’s settings!).
Also, if you can send a video, that would be even better, so we can identify the problem.
I suggest you contact us via WhatsApp: +34 644 776 771 to make it much easier, Nadia
Hi, My email is not coming through after registering?
Andrew
Hello, this is Jenny from the Heromask Customer Support Team. I am sorry to keep you waiting. I’d be happy to help.
I understand this can be frustrating we sincerely apologize for the inconvenience. Due to a high volume of registrations, there was a delay in sending the confirmation email. But don’t worry I assure that your registration has been completed successfully
You may now continue with the second step by downloading the app here:https://www.edinventa.com/es/download/
Please log in using the same email address and your activation code.
Kindly let us know if you are able to access the game app successfully.
If you need any further assistance, we’re always happy to help
If it is more convenient for you, you can contact us via WhatsApp through the number: + 34 644 776 77 1 and we will gladly assist you.
Thank you
Nothing
Hello Angela, I’m Jenny from Heromask Customer Support.. I will be happy to assist you.
How can we help you?
If it is more convenient for you, you can contact us via WhatsApp through the number: + 34 644 776 77 1 and we will gladly assist you.
Thanks
The email isn’t coming through
Hello, Claire. My name is Joanne from the Heromask Customer Support Team. I am sorry to keep you waiting. I would be happy to help you
We sincerely apologize for the inconvenience. Due to a high volume of registrations, there was a delay in sending the confirmation email. Please rest assured that your registration has been completed successfully
You may now continue with the second step by downloading the app here:
https://www.edinventa.com/es/download/
Please log in using the same email address and your activation code.
Code reference image https://d.pr/i/43JPuD
Let me know if you had managed to log in the game app successfully If you need further help, I’m just here