* Extended warranty is a limited time promotion, applicable to all Heromask VR products during the promotion period.
How to claim my Heromask Extended Warranty
- Select your favourite contact method below.
- Follow the instructions of our support team to activate it.
What does it cover?
● Missing and Lost Parts:
The extended warranty includes replacements for parts of the VR Headset that were not in the packaging at the time of purchase. Parts included:
● Rubber touch
● Face foam pad
● Adjustable straps
● Videogame unlock code
In addition, if at some point you loose the rubber touch piece that comes into contact with the smartphone screen, we got you covered! We will send you a free replacement so that you can continue to enjoy your Heromask.
● Free replacement for factory damages:
Included with the extended warranty, if you have bought a NEW Heromask and it comes with any damages on the VR Headset at the time of purchase, we will send you a replacement unit free of charge.
● Assistance in return process:
The product was not as you expected and want to return it? Exteded warranty includes assistance during the whole process to make sure you get your money back in full.
(Valid for 30 days after the delivery.)
● Priority customer support:
If you have any doubts about how to set up the product, verify compatible smartphones,... or are just having some trouble to make it work, please send us a message and a dedicated specialist will help you with any problems you may have.
