The app says it will no work on my phone. What do I need to do? It wants me to download it to my computer. Will it transfer to my phone after it downloads?
Hi Sean! My name is Paola, and I’m part of the Heromask team. It’s my pleasure to assist you.
I completely understand your concern. It’s possible that the message appears because your phone doesn’t meet some of the technical requirements necessary for virtual reality.
In order to help you check this, could you tell me what kind of phone you’re using? I need to know the brand, model, and operating system (you can find this information in your phone’s settings).
Let me explain how this works. For the game to perform well, your phone needs to meet the following requirements:
– Operating system higher than Android 7 or model later than iPhone 5S
with iOS 12, 13, 14, 15, or 16
– Does not exceed the maximum dimensions (16.5 cm long by 7.6 cm wide and
1.1 cm thick)
– Gyroscope sensor
Regarding what you said about the computer, downloading the app there will not work, as the game must be run directly from the mobile phone in order to use it with the glasses.
On the other hand, if you want to check it yourself, we particularly like the website https://www.smart-gsm.com, where you can see the mobile phone specifications.
If you have any other questions, you can also write to us on WhatsApp at +34 644 776 771 and we will be happy to help you.
Comments 72
How do i play the game
Hello, Kudzai. I’m Joanne from the Heromask Customer Support Team. I will be happy to assist you.
Do you need help setting up you heromask?
To get started, you may refer to this video: https://youtu.be/LkRExQJb2g4
If you need more help, feel free to contact us through WhatsApp 34 644776 77 1
I enjoyed spending time with Heromask
That’s awesome! So glad to hear it
Hello, Kateryna. I’m Joanne from the Heromask Customer Support Team.
By the way, may I ask if you found a gift card inside your box? If yes, please contact us through whatsapp at 34 644776 77 1
Ciao
Ciao Giorgio, sono Jenny dell’assistenza clienti Heromask. Mi dispiace averti fatto aspettare.
Come posso aiutarti? Se preferisci, puoi contattarci tramite WhatsApp al numero: + 34 644 776 77 1 e saremo lieti di aiutarti.
Grazie
Nope
Hello Aida , I’m Jenny from Heromask Customer Support.I am sorry to keep you waiting.
Kindly download the Heromask App here : https://www.edinventa.com/download/
Please log in using the same email address and your activation code as your password in the game app.
Reference image of the activation card: https://d.pr/i/43JPuD
If it is more convenient for you, you can contact us via WhatsApp through the number: + 34 644 776 77 1 and we will gladly assist you.
Thank you
The app says it will no work on my phone. What do I need to do? It wants me to download it to my computer. Will it transfer to my phone after it downloads?
Hi Sean! My name is Paola, and I’m part of the Heromask team. It’s my pleasure to assist you.
I completely understand your concern. It’s possible that the message appears because your phone doesn’t meet some of the technical requirements necessary for virtual reality.
In order to help you check this, could you tell me what kind of phone you’re using? I need to know the brand, model, and operating system (you can find this information in your phone’s settings).
Let me explain how this works. For the game to perform well, your phone needs to meet the following requirements:
– Operating system higher than Android 7 or model later than iPhone 5S
with iOS 12, 13, 14, 15, or 16
– Does not exceed the maximum dimensions (16.5 cm long by 7.6 cm wide and
1.1 cm thick)
– Gyroscope sensor
Regarding what you said about the computer, downloading the app there will not work, as the game must be run directly from the mobile phone in order to use it with the glasses.
On the other hand, if you want to check it yourself, we particularly like the website https://www.smart-gsm.com, where you can see the mobile phone specifications.
If you have any other questions, you can also write to us on WhatsApp at +34 644 776 771 and we will be happy to help you.